Comparing Research in Motion and Microsoft Mobile Solutions
| sponsored by Microsoft
WHITE PAPER:
This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.
Posted: 05 Dec 2008 | Published: 05 Dec 2008
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Streaming and Virtual Hosted Desktop Study
| sponsored by Intel Corporation
WHITE PAPER:
Read this paper to learn what Intel IT found when they compared the impact on servers and the network for both streaming software and virtually hosted computing models.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Enabling Manageability with Intel Active Management Technology
| sponsored by Intel Corporation
WHITE PAPER:
Learn how Intel IT is implementing Intel Active Management Technology across the enterprise.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Video: Verizon Talks about What Remote Maintenance and the Green Piece Means to Them
| sponsored by Intel Corporation
PODCAST:
Intel vPro Technology helps Verizon get to the PCs regardless of state. The net value to the company is time and money.
Posted: 21 Nov 2008 | Premiered: 21 Nov 2008
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
| sponsored by NTR Global
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Redefining the Telepresence Experience
| sponsored by TANDBERG
WHITE PAPER:
TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Wide Area Data Services (WDS): Optimizing the Remote Office
| sponsored by Riverbed Technology, Inc.
WHITE PAPER:
In this white paper, find out how WAFS, WAN optimization, compression, and Web acceleration technologies have come together into one powerful solution: Wide-area Data Services (WDS).
Posted: 31 Oct 2008 | Published: 31 Oct 2008
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Accelerating the Next Phase of Virtualization
| sponsored by Riverbed Technology, Inc.
WHITE PAPER:
In this paper, see how wide-area data services (WDS) is now having tremendous success in enabling server virtualization and remote site consolidation.
Posted: 31 Oct 2008 | Published: 31 Oct 2008
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Changing Face of Exchange E-mail Management
| sponsored by Azaleos Corporation
WEBCAST:
Please join us for a webinar featuring a detailed overview of the differences between the 3 primary management strategies for Exchange in the marketplace today: on-premise, hosting and remote managed services.
Posted: 09 Oct 2008 | Premiered: Available On Demand
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Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support
| sponsored by NTR Global
WHITE PAPER:
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Build a New Business Model Using a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns
| sponsored by Fiberlink Communications
WHITE PAPER:
Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
Posted: 09 Sep 2008 | Published: 09 Sep 2008
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Live Online Events! Transform Your Datacenter Into a Dynamic Delivery Center
| sponsored by Citrix
VIRTUAL SEMINAR:
Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality.
Posted: 09 Sep 2008 | Published: 08 Sep 2008
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Merging Mobility with Unified Communications
| sponsored by BlackBerry
WEBCAST:
Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
Posted: 25 Aug 2008 | Premiered: Available On Demand
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Demo -- An Introduction to Citrix XenDesktop
| sponsored by Citrix
PRODUCT DEMO:
This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Increase First Contact Resolution: The Key to Superior Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
| sponsored by Citrix Online - GotoAssist
WEBCAST:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Trade Show Management Firm Increases Responsiveness
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
Read how Everything Tradeshows utilized Cisco Smart Business Communications System to enable faster response to customer message, increase outbound telemarketing activity and reduce costs.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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Case Study: Unified Communications and Virtual Networking
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this video case study watch how 3marketeers Advertising utilizes unified communications and virtual private networking to foster collaboration, provide better customer service and increase profitability.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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MPC Industries Headquarters Travel with CEO
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this world of 24/7communications learn how MPC Industries, a 52-year-old family owned manufacturing company, uses Cisco Unified Communications to help it's employees enjoy life without sacrificing productivity.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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How Robots are Improving the Quality of Healthcare—Automatically
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
Read how Aethon, the leading manufacturer of courier TUG mobile robots, uses Cisco wireless and security products to operate their robots within the healthcare industry.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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Bringing Personalized Financial Services to Farmers
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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Eco-Friendly Materials Importer Uses Technology to Grow
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this video case study watch how amaZulu, an eco-friendly company that imports natural architectural materials from villages all around the world, uses Cisco technology to improve customer service and productivity.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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