eGuide: Channel Success Story: The SMB Market
| sponsored by Dell PartnerDirect and Intel
EGUIDE:
This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.
Posted: 31 Dec 2008 | Published: 23 Dec 2008
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eGuide: Channel Success Story: Managed Services
| sponsored by Dell PartnerDirect and Intel
EGUIDE:
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.
Posted: 30 Dec 2008 | Published: 23 Dec 2008
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Channel Success Stories: Simplifying IT
Case Study: Guardium
| sponsored by Dell PartnerDirect and Intel
PODCAST:
This Channel Success Story highlights the ways in which Guardium's innovative approach can simplify even the most complex IT challenges.
Posted: 18 Dec 2008 | Premiered: 18 Dec 2008, 09:00 EST (14:00 GMT)
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The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center
| sponsored by NTR Global
WHITE PAPER:
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
Posted: 17 Dec 2008 | Published: 16 Dec 2008
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Channel Success Stories: The SMB Market
Case Study: KIS
| sponsored by Dell PartnerDirect and Intel
PODCAST:
This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.
Posted: 15 Dec 2008 | Premiered: 15 Dec 2008, 09:00 EST (14:00 GMT)
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Data Protection Scenarios and Solutions
| sponsored by ExaGrid Systems, Inc.
WHITE PAPER:
This paper will review some of the data protection solutions and discuss the role each plays in formulating a complete IT data protection strategy.
Posted: 15 Dec 2008 | Published: 11 Dec 2008
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Channel Success Stories: Managed Services
Case Study: B Resource
| sponsored by Dell PartnerDirect and Intel
PODCAST:
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.
Posted: 08 Dec 2008 | Premiered: 08 Dec 2008, 09:00 EST (14:00 GMT)
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FAMIS Wireless for Maintenance Management
| sponsored by FAMIS Software, Inc., An Accruent Company
PRODUCT LITERATURE:
FAMIS Wireless for Maintenance Management is designed to provide unprecedented remote access to facilities data, in real-time.
Posted: 05 Dec 2008 | Published: 05 Dec 2008
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Adding Shock Absorbers to Your Messaging System
| sponsored by Azaleos Corporation
WEBCAST:
Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
Posted: 04 Dec 2008 | Premiered: Available On Demand
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Cost-Effective Alternatives for Supporting Mission-Critical Oracle Databases
| sponsored by Database Specialists
WHITE PAPER:
By partnering with a Remote DBA services firm, you can augment your database management team and upgrade your level of service in a cost effective manner with a firm that provides you with the services of certified Oracle professionals.
Posted: 04 Dec 2008 | Published: 04 Dec 2008
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Video: Verizon Talks about What Remote Maintenance and the Green Piece Means to Them
| sponsored by Intel Corporation
PODCAST:
Intel vPro Technology helps Verizon get to the PCs regardless of state. The net value to the company is time and money.
Posted: 21 Nov 2008 | Premiered: 21 Nov 2008
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
| sponsored by NTR Global
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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10 Steps to Continuous Compliance
| sponsored by Bsafe Information Systems
DATA SHEET:
This 10-step module for compliance implementation serves as a reference tool to ensure continuous compliance in your organization.
Posted: 07 Oct 2008 | Published: 03 Oct 2008
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Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support
| sponsored by NTR Global
WHITE PAPER:
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Build a New Business Model Using a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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How to Calculate the ROI of Remote Support
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: 02 Jul 2008 | Published: 01 Jan 2007
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IT Leadership Strategy: How to Provide World-Class Help Desk Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Best Practices for Remote Support and Services
| sponsored by Citrix Online - GotoAssist
CASE STUDY:
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: 02 Jul 2008 | Published: 25 Jun 2006
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Podcast: Delivering Secure Content to Remote Mobile Users: How to Build a CDN
| sponsored by F5 Networks
PODCAST:
This podcast examines how an enterprise content delivery network (eCDN) can help your company distribute content closer to remote users while maintaining high availability, DOS protection, and compliance requirements.
Posted: 28 Apr 2008 | Premiered: 28 Apr 2008
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