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SLA

ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,  … 
Definition continues below.


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IT Briefing: What the &*!@ Is up with the Network?!: Challenges and Solutions for Today's Network Engineers
sponsored by PacketTrap Networks
IT BRIEFING: This document surveys the challenges that network engineers face today, including traffic, virtualization, VoIP, and the PacketTrap integrated solution that allows network engineers to operate efficiently under today's circumstances.
Posted: 07 Jan 2009 | Published: 06 Jan 2009
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Efficient Partner Management: How Will It Contribute towards Success?
sponsored by Comarch
WHITE PAPER: This article discusses the business benefits that (partner relationship management) PRM will bring to operators.
Posted: 06 Jan 2009 | Published: 06 Jan 2009
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Building a Data Quality Scorecard to Achieve Data Governance
sponsored by DataFlux Corporation
WEBCAST: Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.
Posted: 06 Jan 2009 | Premiered: Available On Demand
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A Framework for Assuring IT Service Quality and Performance
sponsored by CA
WHITE PAPER: The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities.
Posted: 06 Jan 2009 | Published: 06 Jan 2009
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
sponsored by DataFlux Corporation
WHITE PAPER: This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
Posted: 05 Jan 2009 | Published: 24 Dec 2008
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NetBackup™ Architecture Overview
sponsored by Symantec Corporation
WHITE PAPER: The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution.
Posted: 31 Dec 2008 | Published: 30 Dec 2008
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eGuide: Meshing Virtual Machine and Physical Systems Management
sponsored by Dell and Microsoft
EGUIDE: This paper explains, how to provide adequate network redundancy and isolation, adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures.
Posted: 17 Dec 2008 | Published: 17 Dec 2008
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Online PC Backup: Key Criteria in Selecting an Enterprise Solution
sponsored by Iron Mountain Digital
WHITE PAPER: This paper looks at the need for laptop and desktop data protection and, based upon recent IDC research, the key requirements firms should consider in evaluating enterprise-level online PC backup solutions.
Posted: 15 Dec 2008 | Published: 15 Dec 2008
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Ensuring Data Privacy When Outsourcing Software
sponsored by Ounce Labs
PODCAST: Check out this podcast and learn about strategies for addressing application security concerns with outsourcing vendors.
Posted: 15 Dec 2008 | Premiered: 15 Dec 2008
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Experts Uncover the Benefits of SAP Virtualization
sponsored by VMware and Intel
EGUIDE: In this SearchSAP.com E-Guide, explore SAP's take on virtualization in today's market and discover what SAP-friendly virtualization and managed hosting solutions are available.
Posted: 12 Dec 2008 | Published: 11 Dec 2008
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Qos: What Is It? Why Do We Need It?
sponsored by Global Knowledge
WHITE PAPER: QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Fast and Simple Recovery of Your Critical Microsoft Applications
sponsored by Symantec Corporation
WHITE PAPER: Symantec Backup Exec™ 12.5 for Windows servers is the gold standard in Windows® data protection, providing cost-effective, high-performance, disk-to-disk-to-tape backup and recovery.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Operational Intelligence: Correct Problems before They Occur
sponsored by Vitria Technology, Inc.
WHITE PAPER: This white paper discusses the burgeoning concept of Operational Intelligence, a new approach for decision-making that allows the optimal response at the right time.
Posted: 08 Dec 2008 | Published: 08 Dec 2008
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Email Security Buyer's Guide: Software, Appliance, Managed Service?
sponsored by MessageLabs
WHITE PAPER: Read this whitepaper for a buyer's guide to email security solutions that offer protection of business continuity, data and brand image, effective implementation of email policies and regulatory compliance at national and global levels.
Posted: 04 Dec 2008 | Published: 04 Dec 2008
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ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008
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Harnessing the Power of an Enterprise IT Dashboard: Managing IT from a "Single Pane of Glass"
sponsored by uptime software inc.
WHITE PAPER: Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: 24 Nov 2008 | Published: 01 Nov 2008
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The Benefits of Deploying SAP Enterprise Applications on Virtual Infrastructure
sponsored by VMware and Intel
WEBCAST: Listen to this webcast to learn how VMWare tools aid in smooth migration to current virtualization technologies from HP, IBM, Sun and Fujitsu Siemens.
Posted: 24 Nov 2008 | Premiered: Available On Demand
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eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008
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Making IT Infrastructure Management Easier and More Efficient
sponsored by Dorado Software
WHITE PAPER: This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Tiered Disaster Recovery DR SLAs That Work
sponsored by SearchStorage.com
PRESENTATION: A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
WHITE PAPER: This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 01 Sep 2007
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The Case for Data Protection Service Level Agreements Over One-Size-Fits-All Backup Strategies
sponsored by Diligent Technologies Corporation, an IBM Company
WHITE PAPER: This PowerPoint presentation defines data protection service level agreements. A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Anatomy of a PeopleSoft Enterprise Archiving Project
sponsored by IBM
WHITE PAPER: Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Performance Assurance Lifecycle for Virtual Infrastructures
sponsored by VKernel
WHITE PAPER: Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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1 - 25 of 62 Matches
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SLA DEFINITION (continued): …  IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.

Some metrics that SLAs may specify include:

  • What percentage of the time services will be available
  • The number of users that can be served simultaneously
  • Specific … 
    SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary


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