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| Jan 8, 2009 |
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| Software > Applications Software > Enterprise Applications Software > |
Self-Service Applications Software
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ALSO CALLED: Online Customer Support Software, Self-help Tools, Self Help Tools, Web Self-Service Applications, Self Service Applications Software, Self-Service, and Self Service
DEFINITION: Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet,
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Definition continues below.
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| 10 Matches |
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IBM Cognos 8 Business Intelligence MidMarket Reporting Packages
| sponsored by Cognos, an IBM Company
WHITE PAPER:
IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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SecureLogin Self Service Password Reset
| sponsored by Protocom Development Systems
PRODUCT OVERVIEW:SecureLogin Self Service Password Reset is a cost effective enhancement to SecureLogin Single Sign-On. Posted: 06 Jul 2004 | Published: 01 Jun 2004
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VoiceGenie: Enterprise Solutions
| sponsored by VoiceGenie Technologies Inc.
BROCHURE:VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: 18 May 2004 | Published: 01 May 2004
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NeXusPoint
| sponsored by VoiceGenie Technologies Inc.
DATA SHEET:NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: 18 May 2004 | Published: 18 May 2004
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InQuira 6.5 Email Module: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service
| sponsored by InQuira Inc
PRODUCT LITERATURE:
Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
Posted: 13 May 2004 | Published: 01 May 2004
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InQuira 6.5: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service
| sponsored by InQuira Inc
DATA SHEET:
InQuira is a complete platform for automated web self-service--enabling
companies to intelligently interact with their customers for both sales and
service requests.
Posted: 13 May 2004 | Published: 01 May 2004
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InQuira 6.5 for Customer Service
| sponsored by InQuira Inc
BROCHURE:
InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.
Posted: 13 May 2004 | Published: 01 Apr 2004
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infraEnterprise
| sponsored by Infra Corporation
BROCHURE:
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: 25 Feb 2004 | Published: 24 Feb 2004
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Web+Center Version 4.0 On-Line Testing
| sponsored by Internet Software Sciences
SOFTWARE DEMO:The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links. Posted: 30 Jan 2004 | Published: 01 Jan 2001
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SupportSoft Unveils New Real-Time Service Management Software Platform
| sponsored by SupportSoft, Inc.
PRESS RELEASE:The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support. Posted: 09 Nov 2003 | Published: 01 Nov 2003
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SELF-SERVICE APPLICATIONS SOFTWARE DEFINITION (continued): … without requiring any interaction with a representative of an enterprise. When it is specific to Web-enabled employee interactions, the practice is known as employee self-service (ESS). When it is specific to Web-enabled customers, it is called customer self-service (CSS). For employees and customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of …
Self-Service Applications Software definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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