802.11n Drives an Architectural Evolution
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper examines both centralized WLAN switch architecture and the optimized WLAN architecture, so that the wireless network choice an organization makes will protect its investment and allow it to experience the benefits of 802.11n for years.
Posted: 23 Dec 2008 | Published: 23 Dec 2008
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Free HP Service Manager 7 Service Desk Consolidation / Remedy™ Replacement Assessment
| sponsored by Hewlett-Packard Company
DATA SHEET:
This Complimentary assessment for BMC remedy replacement includes: Analyze current environment and licenses, discuss ITIL process in place and provide Documentation aligning BMC remedy and HP solution.
Posted: 17 Dec 2008 | Published: 15 Dec 2008
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ITIL Version 3 - What the Changes Could Mean to You
| sponsored by Global Knowledge
WHITE PAPER:
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Improving Quality of Service for Oracle Database with My Oracle Support
| sponsored by Oracle Corporation
WEBCAST:
Sean Bingham from Oracle Support, talks about how My Oracle Support, the next generation support platform, improves quality of service for Oracle Database deployments.
Posted: 05 Dec 2008 | Premiered: Available On Demand
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A Guide to Diagnosing .Net Application Errors
| sponsored by AVIcode, Inc.
WHITE PAPER:
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 01 Sep 2007
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ITSM Solution for Service Lifecycle Management
| sponsored by Hewlett-Packard Company
SOFTWARE DEMO:
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services
| sponsored by Alcatel-Lucent
PRESENTATION TRANSCRIPT:
This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Splunk Simplifies Windows Monitoring, Troubleshooting, Security and Compliance
| sponsored by Splunk
PRODUCT LITERATURE:
Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
Posted: 23 Oct 2008 | Published: 23 Oct 2008
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Video: Next-generation service provider platforms: What do service providers need?
| sponsored by Alcatel-Lucent
VIDEO:
In this video, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: 22 Oct 2008 | Premiered: 22 Oct 2008
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Metastorm Enterprise for Six Sigma
| sponsored by Metastorm
WHITE PAPER:
This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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ROI with Proactive Network and Voice Management
| sponsored by CA
WHITE PAPER:
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: 02 Oct 2008 | Published: 02 Oct 2008
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Incorporating SLA Requirements into Your Database Monitoring Plan
| sponsored by Embarcadero Technologies, Inc.
WHITE PAPER:
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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E-Guide - IP Enables Service Creation
| sponsored by Alcatel-Lucent
EDITORIAL RESOURCE GUIDE:
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
Posted: 02 Sep 2008 | Published: 01 Sep 2008
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
| sponsored by CA
WHITE PAPER:
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008
| sponsored by CA
WHITE PAPER:
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
Posted: 17 Jun 2008 | Published: 01 Mar 2008
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Redefining the Performance Management Process
| sponsored by Netuitive, Inc.
WHITE PAPER:
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
Posted: 21 Apr 2008 | Published: 01 Apr 2008
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Accelerating BSM Adoption
| sponsored by Netuitive, Inc.
WHITE PAPER:
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: 21 Apr 2008 | Published: 01 Apr 2008
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Optimizing Virtual Environments Requires Self-Learning Performance Management
| sponsored by Netuitive, Inc.
WHITE PAPER:
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: 21 Apr 2008 | Published: 01 May 2007
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Managing Assets with Numara® Track-It! (including Bar Code)
| sponsored by Numara Software
WEBCAST:
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: 01 Apr 2008 | Premiered: Available On Demand
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ITIL Now - A Stepped Approach
| sponsored by Numara Software
WEBCAST:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: 01 Apr 2008 | Premiered: Available On Demand
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
| sponsored by BlackBerry
WEBCAST:
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: 08 Nov 2007 | Premiered: Available On Demand
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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CompuCom Service Desk Overview
| sponsored by CompuCom Systems, Inc.
PRODUCT OVERVIEW:
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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Download Kaseya FREE 30 Day Trial
| sponsored by Kaseya
TRIAL SOFTWARE:
Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: 08 Oct 2007 | Published: 01 Oct 2007
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Improve Your Business through Best Practice IT Management
| sponsored by Kaseya
WHITE PAPER:
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007
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