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| Jan 8, 2009 |
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| IT Agents > IT Workforce > Information Technology Professionals > |
Technical Support Staff
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ALSO CALLED: PC Technicians, Technicians, Trainers, Technical Support Specialists, PC Support Staff, Technical Support Engineers, Technical Trainers, Computer Operators, Tech Support, and Help Desk Staff
DEFINITION: A computer operator is theperson responsible for monitoring and controlling computer systemsespecially mainframe computer systems in a company or organization.Responsibilities include troubleshooting software and hardware problems, monitoring batchprocessing, maintaining and
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Definition continues below.
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| 12 Matches |
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Demo: Connected Backup for PC - Reduce Risks and Costs of Data Loss
| sponsored by Iron Mountain Digital
SOFTWARE DEMO:
This webcast introduces Connected Backup for PC, which utilizes advanced data reduction techniques that enable automatic, highly efficient backups without requiring end user action or IT staff involvement.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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Mentor Graphics Video Testimonial
| sponsored by InQuira Inc
VIDEOCAST:
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support
| sponsored by NTR Global
WHITE PAPER:
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Build a New Business Model Using a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution
| sponsored by NTR Global
CASE STUDY:
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Oracle Helps Alltel save $30 Million per Year
| sponsored by Oracle Corporation
WEBCAST:
This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting.
Posted: 15 Apr 2008 | Premiered: Available On Demand
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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises
| sponsored by ABS Associates, Inc.
SERVICE LISTING:
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
Posted: 30 Jan 2008 | Published: 01 Jan 2008
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Knowledge Centered Support: A Best Practice-based Approach to Knowledge Management
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
Posted: 21 Jun 2007 | Published: 01 Jun 2007
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Automating Key Business Functions with Service Management Software
| sponsored by WebEx Communications, Inc.
WHITE PAPER:
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: 15 Jun 2007 | Published: 01 Jun 2007
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Learn the Secrets to Improving Help Desk Productivity and User Perception
| sponsored by Citrix Online
WEBCAST:
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: 10 Oct 2006 | Premiered: Available On Demand
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The Truth About Outsourcing Help Desk
| sponsored by ABS Associates, Inc.
WHITE PAPER:
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: 19 May 2006 | Published: 01 May 2006
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TECHNICAL SUPPORT STAFF DEFINITION (continued): … improving system performance and onlineavailability, maintaining all system and application documentation, andassisting personnel with computer problems. Other responsibilities depend on theemployer but might include system backups, maintaining computer room equipmentincluding printers and tape storage devices, and providingcustomer support. A computer operator may often be asked to know or learn the main computers' operating systems, such as IBM's OS/390 and its Job …
Technical Support Staff definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
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