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Internet Chat

-- 5 Vendor Reports | 5 Products

ALSO CALLED: IRC, Internet Relay Chat, Internet Messengers, ICQ, Online Chat, and Chat
DEFINITION:

For terms frequently used in online keyboard chatting, see chat acronyms/IRC/BBS.

According to its home page, the Undernet is the largest network of Internet Relay Channels (IRC) on the Internet. The Undernet interconnects users from over 35 countries for Internet chatting on about 45 servers located  … 
Definition continues below.

Recent Vendor Reports on Internet Chat
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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TOPICS:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys
N-Contact
sponsored by Netlert Communications, Inc.
PRODUCT OVERVIEW:N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.
Posted: 31 Aug 2004 | Published: 01 Aug 2004
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TOPICS:  Contact Management Software | Internet Chat | Lead Generation
InstantService Announces Version 4.0 of Its Customer Communication Solution: Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support
sponsored by InstantService.com
PRESS RELEASE:InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.
Posted: 06 Jun 2004 | Published: 12 Nov 2003
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TOPICS:  Customer Interaction Services | Customer Service | Email Management Software | Internet Chat | Sales Contact Management Software
InstantService Announces Major Enhancements for Measuring Call Center Chat and Email Analytics
sponsored by InstantService.com
PRESS RELEASE:InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.
Posted: 06 Jun 2004 | Published: 27 Jan 2004
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TOPICS:  Customer Interaction Services | Internet Chat
Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution
sponsored by SupportSoft, Inc.
PRESS RELEASE:SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.
Posted: 09 Nov 2003 | Published: 01 Nov 2003
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TOPICS:  Call Center Software | Customer Service | Customer Support Software | Help Desk Software | Internet Chat
 
INTERNET CHAT DEFINITION (continued): … 

For terms frequently used in online keyboard chatting, see chat acronyms/IRC/BBS.

According to its home page, the Undernet is the largest network of Internet Relay Channels (IRC) on the Internet. The Undernet interconnects users from over 35 countries for Internet chatting on about 45 servers located on three continents. At any one time, as many as 20,000 people may be chatting on one of several hundred Undernet channels. Users must download free IRC client software from one of a number of possible Web sites and then register as an Undernet organization member. They will also furnish personal Web page space for members.
Internet Chat definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary

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